At Freshtic Foods, we value your trust and want you to have a smooth and satisfying shopping experience. If for any reason you are not fully satisfied with your purchase, our Refund Policy will help you understand the process clearly.
Refunds are applicable only for products that are defective, damaged, expired, or incorrect at the time of delivery.
To be eligible, you must notify us within 24 hours of delivery with proper proof (such as photos/videos of the product).
Perishable items (like fresh fish, meat, vegetables, fruits, dairy, etc.) are non-refundable unless delivered in a damaged or spoiled condition.
Non-perishable items (like packaged groceries, dry goods, and household items) may be refunded if returned in unused, sealed, and original condition within 3 days of delivery.
Change of mind after purchase.
Delay due to circumstances beyond our control (traffic, weather, strikes, etc.).
Incorrect address or contact details provided by the customer.
Once your request is approved, refunds will be processed in the original payment method within 5–7 business days.
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer / wallet credit after confirmation.
In some cases, instead of a refund, we may offer a free replacement of the same product or a coupon code for your next purchase.
For any refund-related queries, please contact our support team:
📧 Email: freshticfoods@gmail.com
📞 Phone: 800 100 1114
